# Getting 403 forbidden when accessing the IPinfo API and website

**URL:** <https://community.ipinfo.io/t/getting-403-forbidden-when-accessing-the-ipinfo-api-and-website/303>\
**Category:** Knowledgebase\
**Tags:** api, ipinfo-website, error\
**Created:** [May 9, 2023, 9:20am UTC](https://community.ipinfo.io/t/getting-403-forbidden-when-accessing-the-ipinfo-api-and-website/303 "2023-05-09T09:20:55Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Abdullah](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.ipinfo.io/abdullah/32/4973_2.png) [@Abdullah](https://community.ipinfo.io/u/Abdullah)\
**Post date:** [May 9, 2023, 9:20am UTC](https://community.ipinfo.io/t/getting-403-forbidden-when-accessing-the-ipinfo-api-and-website/303/1 "2023-05-09T09:20:55Z")

</div>

If a user receives a 403 status when accessing our website or API, it means that our servers understood their request but refused it. This error can occur for a number of reasons.

 ![Untitled(1)](https://canada1.discourse-cdn.com/flex035/uploads/ipinfo/original/1X/be1ee1c649854cc347f939ce7a5678d3d5e20200.png)

In some instances, this may be due to international regulations and infrastructure policies. Our cloud infrastructure is based on Google Cloud Platform (GCP), which actively rejects any request coming to their infrastructure from IP addresses that they deem to have originated from certain countries or regions. [May, 2023]:

- Crimea
- Cuba
- the so-called Donetsk People’s Republic and Luhansk People’s Republic
- Iran
- North Korea
- Syria

Learn about [this issue here](https://support.google.com/a/answer/2891389?hl=en):

> **[Countries or regions where Google Workspace is available - Google Workspace...](https://support.google.com/a/answer/2891389?hl=en)**
>
> Google Workspace is available in most countries and regions. However, Google restricts access to some of its business services in certain countries or regions, such as Crimea, Cuba, the so-c

Although you may not be based in any of these countries or regions, GCP may reject your access to their infrastructure and consequently, our website and API if they believe you are from these areas. Google has its own proprietary geolocation system based on IP addresses, which may sometimes incorrectly geolocate addresses to the countries mentioned above.

You can make a request to Google to amend their IP geolocation via [this link](https://support.google.com/websearch/workflow/9308722?hl=en):

> **[Report IP problems - Google Search Help](https://support.google.com/websearch/workflow/9308722?hl=en)**
>
> IP addresses can contain information about your approximate location, and as such may be used to infer which country a device is in. If you believe your device’s IP-address is causing Google products to show content for the wrong country, you can...

📧 We recommend that you contact our support team at [support@ipinfo.io](mailto:support@ipinfo.io) for further details on why your request was rejected.